Privacy Policy - Lido

All of the below noted businesses are part of Buzzworks Holdings.

Details about Buzzworks Holdings can be found on our corporate website at www.buzzworksholdings.com.

As controllers of your data, we (Buzzworks) are committed to protecting your data and respecting your privacy.

Our Privacy Notice explains what information we collect about you, how we obtain it, what we do with it and your rights around it.

This policy applies to all Buzzworks venues and their websites:

Vic’s (Prestwick) | vics-prestwick.co.uk
The Vine (Prestwick) | thevine-prestwick.co.uk
Vic’s & The Vine (Prestwick) | vicsandthevine.co.uk
Scotts (Troon) | scotts-troon.co.uk
Scotts (Largs) | scotts-largs.co.uk
Scotts (South Queensferry) | scotts-southqueensferry.co.uk
Outboard (South Queensferry) | outboardbyscotts.co.uk
Scotts (Greenock) | scotts-greenock.co.uk
Lido (Troon) | lido-troon.co.uk
Lido (Prestwick) | lido-prestwick.co.uk
The Long House (Kilmarnock) | longhouse-kilmarnock.co.uk
The Mill House | themillhouse-stewarton.co.uk
The Corner House (Kilwinning) | thecornerhouse-kilwinning.co.uk
The Coach House (Bridge of Weir) | thecoachhouse-bow.co.uk
The Tree House (Ayr) | thetreehouse-ayr.co.uk
Tbar (Ayr) | tbar-ayr.co.uk
The Duke (Kilmarnock) | theduke-kilmarnock.co.uk
The Bridge Inn (Linlithgow) | thebridgeinn-linlithgow.co.uk
Thirty Knots (South Queensferry) | thirtyknots-southqueensferry.co.uk
The Fox (Troon) | thefox-troon.co.uk
Herringbone (group site) | theherringbone.co.uk
Herringbone (Abbeyhill) | herringbone-abbeyhill.co.uk
Herringbone (North Berwick) | herringbone-northberwick.co.uk
Herringbone (Goldenacre) | herringbone-goldenacre.co.uk
Belong (Recruitment) | belongatbuzzworks.com
Love Food Feel Good | lovefoodfeelgood.com

WHERE WE’RE AT

Our registered company name is Buzzworks Holdings Ltd and our registered office is located at 34 Grange Street, Kilmarnock, Ayrshire, Scotland, KA1 2DD.

HOW TO CONTACT US

If you would like to contact us about this policy or your information, please contact our data controller by emailing:

dataenquiries@buzzworksholdings.com.

Alternatively, you can write to us on the above noted address.

HOW WE COLLECT YOUR DATA

We collect information when you visit our venues, use our websites/app or correspond with us.

You provide us with information when you create an online account and register to use our website or our App, when you register a Benefit loyalty card or buy a Buzzworks gift card, when you use our customer wi-fi, when you make a reservation, when you visit our venues or by corresponding with us by phone, e-mail or otherwise.

We also obtain information when you enter a competition, promotion or survey, when you report a problem with our website or our App, provide feedback or when you participate in any marketing, loyalty, points or rewards promotions.

We record and analyse venue, web and app visits, details of your purchases and where you take advantage of our promotions.

If there is an incident, we may need to log information about it.

If you engage with us online via our websites or app our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and improve your user experience, where your browser settings or permission allows for this.

If you post information online about us or provide feedback, we may keep a record.

If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.

We use CCTV in our venues for the prevention and detection of crime and for safety and security reasons.

WHAT PERSONAL INFORMATION WE COLLECT

Identity information – such as your first name, last name, marital status, title, date of birth and gender

Contact information –such as your postal address, email address and telephone numbers

Reservations information – such as your bookings history and any upcoming reservations. This may include notes if you have made any special requests.

Financial information – such as your payment card details

Transaction information – such as your billing and purchase history, payments you have made to us and any transactions carried out using a Buzzworks loyalty or gift card.

Technical information – such as information from your visits to our website, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and/ or the App.

Usage information – including information about how you use our website and services.

Marketing and communications – including your preferences in receiving marketing from us. We also track when and where you take advantage of

Any other information relating to you which you may provide to us

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about you if someone purchases a gift card and instructs this to be posted directly to you

We may also obtain your details if you purchase a voucher from a 3rd party seller.

HOW WE USE YOUR INFORMATION

We are only allowed to use your data if we have proper consent to do so.

This includes; to fulfil a contract we have with you, when it is in our legitimate interest, to comply with the law or when you give explicit consent.

FULFILLING OUR CONTRACT WITH YOU

When you make a reservation, buy something from us, join our Benefit loyalty card scheme or enter a competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services, including awarding loyalty points if you are a Benefit loyalty card holder.

LEGITIMATE INTEREST

A legitimate interest is when we have a business or commercial reason to use your data. Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, or products and services, developing new products and services, and telling you about them and conducting market research.

To provide and improve our products and services, including in-store Wifi, Benefit Loyalty card scheme and Buzzworks gift cards. And also to respond to you if you contact us.

We may record reservation and enquiry communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts.

When we monitor Buzzworks websites, social media platforms such as Facebook and Instagram and online services including our mobile app and responses to email marketing. If you post comments online or in other media we may capture this information, contact you, and use it to improve our products and services

To run competitions and promotions and track which offers seem of interest to you.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To send you emails including offers tailored to your perceived preferences if you give us permission to do so (by opting in on your online account). We record which emails seem to be of interest to you. Based on your purchase history and Benefit card usage, some customers may be offered additional loyalty points or rewards

To contact you where you provide us with feedback or participate in any marketing research we undertake.

TO COMPLY WITH THE LAW

We record CCTV in our venues for the purpose of safety and security.

To prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, including where we are required to do so by law, we may monitor Benefit card accounts and review CCTV, record call centre communications and emails. We use other organisations to check the validity of the credit or debit card details you use to pay and we may ask you to verify your identity.

We may share your data with a government agency or law enforcement agency for legal, compliance, regulatory or investigative purposes.

If you are involved in an accident at one of our venues, we will record your details in the accident log book to comply with health and safety regulations.

WHEN YOU CONSENT

With your consent, we can send you electronic marketing, including promotions and offers, in relation to our products and services. To receive our marketing communications, you will need to update your account preferences on your online account and opt-in. These preferences can be managed here – https://www.buzzworksholdings.com/?member=marketing

We may also use cookies or similar technologies on our websites, app and in marketing emails, including analytic cookies. For more details on our use of such technologies, click here to see our Cookie Notice.

When you give consent, you are able to withdraw that consent at any time by updating your account preferences online, e-mailing us on dataenquiries@buzzworksholdings.com or writing to us at our registered office address of 132 Main Street, Prestwick, Ayrshire, KA9 1PB.

If you do withdraw your consent and opt out, we will only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

Nevertheless, you have an absolute right to opt-out of direct marketing at any time. You can opt out of marketing by adjusting the preference settings on your online account, by emailing dataenquiries@buzzworksholdings.com or writing to us at our registered office address of 132 Main Street, Prestwick, Ayrshire, KA9 1PB.

DATA SHARING

All of the below noted businesses are part of Buzzworks Holdings.

Details about Buzzworks Holdings can be found on our corporate website at www.buzzworksholdings.com.

As controllers of your data, we (Buzzworks) are committed to protecting your data and respecting your privacy.

Our Privacy Notice explains what information we collect about you, how we obtain it, what we do with it and your rights around it.

This policy applies to all Buzzworks venues and their websites:

Buzzworks venues may share data between all other venues in the Buzzworks group when it comes to support, advisory, IT, safety and security, including CCTV, and other services.

For some activities we use third party service providers – this includes:

Wifi

Sending promotional offers
Customer feedback surveys
Gift cards (including E-Gifts)
Loyalty scheme platform
Insurance
IT development, support, maintenance and hosting
App and website hosting
Payments’ processing to enable you to pay by credit or debit card
CCTV system provision and maintenance
SMS broadcasting system
E-mail broadcasting system

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

COOKIES AND SIMILAR TECHNOLOGIES

Our website, apps and marketing emails use cookies and similar technology. Full information is in our Cookie Notice. This includes information on how to adjust your browser settings to accept or reject cookies.

DATA RETENTION

We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are a customer, an active user of our websites, app or Benefit loyalty card holder, where required by law or to protect legal rights.

We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep:

Information on Benefit loyalty card holders

Information on historical bookings

Records of payment information in line with tax law and audit requirements.

Customer feedback and correspondence with our customer services teams for up to 3 years afterwards, depending on the nature of the interaction and any applicable law, such as health and safety. This enables us to respond to any questions or complaints.

Information to maintain records according to rules that apply to us.

If you unsubscribe from marketing communications, we keep a record of this request indefinitely to ensure we do not send you direct marketing again.

We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

YOUR RIGHTS

You have certain rights under the European Union’s General Data Protection Regulations and other data protection laws. In relation to your personal information. You can:

ask for a copy of your information
ask for information to be corrected
ask for information to be erased or deleted
ask for us to limit or restrict processing
object to us processing your data, in particular where we use the data for direct marketing
ask us to send you a copy in a structured digital format or ask for us to send it to another party.

Some rights, however, may be limited. We may be obliged by law or regulation to keep information. We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a compelling legitimate interest to keep processing data.

If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please e-mail us on dataenquiries@buzzworksholdings.com, or write to us at our registered office address of 34 Grange Street, Kilmarnock, Ayrshire, Scotland, KA1 2DD.

To process a request from you, we may need to confirm your identity to ensure we’re accessing the right data.

Please allow up to 30 days for any personal information requested.

You have a right to complain to an EU data protection authority. In the UK, the authority is the Information Commissioner’s Office (the “ICO”).

CONTACT DETAILS

To exercise any of your rights or to withdraw consent please email dataenquiries@buzzworksholdings.com

To discuss or change your Benefit loyalty card account details, including marketing preference settings, you can log into ‘My Account’ and go to (account details) and Marketing Preferences – or contact customer services at reservations@buzzworksholdings.com

For any queries relating to data protection please contact dataenquiries@buzzworksholdings.com or write to us at our registered office address of 34 Grange Street, Kilmarnock, Ayrshire, Scotland, KA1 2DD.